Privacy Policy
Effective Date: July 23, 2025 | Version 1.0
Table of Contents
1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Information Sharing and Disclosure
5. Data Security
6. Data Retention
7. Your Rights
8. Cookies and Tracking
9. Children's Privacy
10. Changes to This Policy
11. Contact Information
1. Introduction
Welcome to Gixo.ai, operated by Zencraft Consultancy Private Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content operating system and related services (collectively, the "Service").
By accessing or using Gixo.ai, you agree to this Privacy Policy. If you disagree with any part of this policy, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, and authentication credentials (including passkey data for passwordless login)
Profile Information: Company name, job title, industry, and preferences
Content Data: Text, images, and other content you create or upload
Payment Information: Processed through our payment provider Paddle (Merchant of Record)
Communication Data: Support tickets, feedback, and correspondence
2.2 Information Collected Automatically
Usage Data: Features used, content generated, API calls, token consumption
Device Information: Browser type, operating system, device identifiers
Log Data: IP address, access times, pages viewed, referring URLs
Analytics Data: Performance metrics, error reports, user behavior patterns
2.3 Information from Third Parties
OAuth Providers: Basic profile information from Google, Microsoft, Facebook, or Twitter when you use social login
Payment Processors: Transaction confirmations and subscription status from Paddle
3. How We Use Your Information
We use collected information for the following purposes:
Service Delivery
To provide, maintain, and improve our AI content generation services
Personalization
To customize content suggestions and maintain your brand voice profiles
Account Management
To manage authentication, subscriptions, and user preferences
Analytics & Security
To understand usage patterns, prevent fraud, and ensure security
5. Data Security
We implement industry-standard security measures including:
Encryption
• In transit (TLS 1.3)
• At rest (AES-256)
Authentication
• Passwordless login
• Secure token rotation
Monitoring
• Security audits
• Penetration testing
Access Control
• Least privilege
• Regular reviews
6. Data Retention
We retain your information for as long as necessary to provide our Service and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account Data | Active account duration + 30 days |
| Content Data | 90 days after deletion (for recovery) |
| Usage Logs | 12 months |
| Payment Records | 7 years (tax requirements) |
7. Your Rights
Depending on your location, you may have the following rights:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Receive your data in machine-readable format
Restriction
Limit processing of your data
Objection
Object to certain uses of your data
To exercise these rights, contact us at privacy@gixo.ai.
9. Children's Privacy
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.
11. Contact Information
Zencraft Consultancy Private Ltd.
19, KailashDhara, R B Mehta Marg
Ghatkopar East, Mumbai 400077
Maharashtra, India
General Inquiries: support@gixo.ai
Privacy Concerns: privacy@gixo.ai
Data Protection Officer: dpo@gixo.ai
